Customer Account Balance

Edit Customer Account Balance Manually

1. Click the Edit Pencil icon next to the account balance.
2. In the side panel, click Modify.
3. Select the Type of Operation (Add or Subtract).
4. Enter the Amount.
5. Provide a Description for the adjustment.
   1. Haga clic en Guardar.

View Customer Account Balance Log

1. Click the Edit Pencil icon next to the account balance in the top banner.
2. In the side panel, review the complete log of all account balance movements, including manual adjustments and transaction-based changes.
3. Use this log to track the reasons behind a positive or negative balance.