Front Desk Operations
Learn how to book a new customer from the appointment book.
Learn how to book an existing customer from the appointment book.
Learn how to copy and paste an appointment. This allows you to quickly replicate an appointment.
Learn how to cut and paste an appointment. This allows you quickly reschedule an appointment.
Learn what the appointment colors, icons and alerts signify.
Learn what quick notifications are and how to send.
Learn about all the different access methods for the customer profile.
Learn how to use the smart search to easily find important information.
Learn what the appointment colors, icons and alerts signify.
Learn how to mark an appointment checked in when the customer arrives.
Learn how to confirm an appointment.
Learn how to cancel an appointment.
Learn how to create a break on the schedule.
Learn how to add a customer to the waiting list for a fully booked day.
Learn how to edit, send alerts, and remove waiting list entries.
Learn the benefits of the employee vs room view.
Learn how to open your cash process/till/register.
Learn how to close out your cash process/till/register.
Learn how to process a transaction not linked to an appointment.
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Operations
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- Articles coming soon
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- Customer Profile
- Editing Customer Profile
- Customer Overview - Top Banner
- Customer Account Balance
- Customer Card on File
- Customer Profile Notes & Bio
- Managing Customer Packages
- Customer Profile Recommendations
- Customer Profile Tags
- Customer Service Credits
- Managing Appointments via Customer Profile
- Customer History
- Customer Profile - Forms & Documents
- Managing Customer Memberships
- Viewing Customer Gift Cards
- Customer Dislike Services
- Editing Customer Communication Preferences
- Show all articles ( 2 ) Collapse Articles
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- How to book an appointment for an existing customer?
- How to book an appointment for a new customer?
- How to add a customer to the waiting list?
- How to manage the waiting list?
- How to add a break in the appointment book?
- How to check-in an appointment?
- How to confirm an appointment?
- How to cut and paste an appointment?
- How to copy and paste an appointment?
- How to edit an appointment?
- How to use the smart search in the appointment book?
- Where to find key for appointment statuses, icons and alerts?
- How do I enter the customer profile?
- How do I send a quick notification?
- How do I open my cash process?
- How do I close my cash process?
- How to switch between employee and room view?
- How to process a walk-in transaction?
- How to cancel an appointment?
- How to view or add a note or bio to a customer?
- How to use the chat?
- Where to manage forms and documents in the customer profile?
- How to access packages via the customer profile?
- How to manage active recommendations via the customer profile?
- How to manage service credits via the customer profile?
- How to manage appointments via the customer profile?
- How to manage waitlist entries via the customer profile?
- How to view the customer's purchase history via the customer profile?
- How to manage a customer's transaction history?
- How to create a new service?
- How to create a new employee?
- How to manage my branch schedule?
- How to manage my employee's schedule?
- Show all articles ( 18 ) Collapse Articles
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Configurations
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Inventory
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Forms
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Marketing
- Articles coming soon
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InFlo App
- Articles coming soon